This course introduces the learner to the key principles, techniques and concepts within the area of Office Administration. A focus on the course will be to assist the learner to recognise and the develop the skill-sets required to perform in a demanding office environment. In particular, the learner will be provided with practical experience in MS Office applications including Word, Excel, Access, Powerpoint and MS Outlook.
- Personal Effectiveness
- Customer Service
- Dealing with Service quality and service complaints
- Information Management
- Work Experience policies
- Reception and Frontline Office Skills