The University of Galway offers a wide range of micro-credentials in Semester 1 and Semester 2 each year. Micro-credentials are short, accredited modules for professional development and are innovative in their approach to life-long learning. They are designed to fit around your life and are quality-assured and accredited by leading Irish[...]
The CIPD level 5 Associate Diploma in People Management is an impressive 11 month part time professional HR qualifications designed for those with a keen interest in HR, people management, employee relations and employment law . The diversity of skills and knowledge gained from this course will benefit you both[...]
The core of good customer service/care is found in good interpersonal communications skills. This course focuses on developing participant's communications skills with a view to better their ability to provide effective customer service/care. The course is very practical and on completion participants should understand the basics of communication, the barriers[...]
At the heart of all sales is an inter-personal relationship between an organisation and its customers. All sales are made against this backdrop. Even in this high-tech age of online sales, customers are made or lost on the bases of inter-personal connections. If a customer fails to make a personal[...]
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