Course description

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people.

However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

By the end of this workshop, participants will be able to:

Identify their audience
Create a basic outline
Organise their ideas
Flesh out their presentation
Find the right words
Prepare all the details
Overcome nervousness
Deliver a polished, professional speech
Handle questions and comments effectively

This is not a tutor-delivered course online.

Instead, we give you online access to the course materials to go through in your own time.

PLEASE USE THE LINK BELOW TO SECURELY BOOK THE COURSE ONLINE:

https://trainingshelf.ie/product/public_speaking/

Understanding Customer Service Standards and Requirements – ILM Unit Certificate – training course and courses

The ILM Unit Certificate – Understanding Customer Service Standards and Requirements – has a strong practical and interactive focus to ensure practical results. Objectives: – Understanding the role of customer service – Understanding customer needs and expectations – To improve interpersonal communication skills – To handle complaints and […]