The telephone is one of the most common forms of interaction between an organisation and its customers. It is therefore vital that an organisation has staff with the skills necessary to deal with such queries. Customers want to know that their concerns are being addressed and that they are valued.[...]
All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member. All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need[...]
The ICI Paralegal Secretarial program, designed with industry leaders helps you learn the skills you need to succeed in marketing quickly and conveniently. ICI offers a paralegal course for individuals who wish to pursue a career in the field as well as for those who are already working as legal[...]
Course Details This comprehensive distance learning course is designed to enable the learner to gain an indepth understanding of the customer service function within an organisation and to develop effective customer service skills. This distance learning, QQI accredited course means that learners can study flexibly at home, or at work,[...]
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