LEADERSHIP AND MANAGEMENT AWARD – MARKETING, LEADERSHIP AND CUSTOMER SERVICE UNITS The Marketing, Leadership and Customer Service Units Option in the Level 3 Award in Leadership and Management is ideal for individuals who are developing their leadership skills in marketing and customer services.
The Marketing, Leadership and Customers Services Units Option of the Leadership and Management Award covers the following units:
Understanding Marketing for Managers; Understanding Leadership; and Understanding Customer Service Standards and Requirements.
Accreditation and Certification
The course is accredited by the Institute of Leadership and Management (ILM). ILM is the leading education and professional body for managers and is internationally recognised. It is part of the City and Guilds organisation.
One of the benefits of the course is that there are no written examinations. Instead participants complete three written assignments related to your practical everyday work.
Ongoing tutorial support
Tutorial support is provided as part of the course. We help you to understand the criteria for your assignments and to ensure that you can complete them to the required standards.
Course Duration and Entry
The Award course runs for one evening per week for 5 weeks.
Entry is open – no prior qualifications are required to join the course.
After the course participants can progress to more advanced CityandGuilds/ILM management and leadership programmes.