Course description
DURATION
The course runs over 1 full day.
COURSE CONTENT
The course has 3 sections:
1 Understanding how to use lean production and improvement methods to measure and analyse
service problems; and
2 Understanding how to develop a service improvement project using lean production and
improvement methodologies.
1 Understanding how to use lean production and improvement methods to measure and analyse service problems
- Evaluate a range of lean production and improvement methods appropriate for measuring and analysing service problems
- Compare and contrast lean production and improvement methods currently employed within the organisation
2 Understanding how to develop a service improvement project using lean production and improvement methodologies.
- Describe an aspect of service delivery requiring improvement
- Develop a project proposal which uses lean production and improvement methods to bring about service improvement
COURSE ENTRY:
There is open entry to this course and you do not need any previous qualification to join.
QUALIFICATION – Comparable to QQI Level 6
There is no examination.
Instead participants complete a written assignment related to their role in applying LEAN to service organisations to gain the Institute of Leadership and Management (ILM)/City&Guilds Unit Certificate in Preparing to apply lean production and improvement methodologies to operational problems in service delivery.