LEAN in service organisations – ILM Unit Certificate

Course description

DURATION

The course runs over 1 full day.

COURSE CONTENT

The course has 3 sections:
1        Understanding how to use lean production and improvement methods to measure and analyse
service problems; and
2       Understanding how to develop a service improvement project using lean production and
improvement methodologies.

1      Understanding how to use lean production and improvement methods to measure and analyse service problems

• Evaluate a range of lean production and improvement methods appropriate for measuring and analysing service problems
• Compare and contrast lean production and improvement methods currently employed within the organisation

2      Understanding how to develop a service improvement project using lean production and improvement methodologies.

• Describe an aspect of service delivery requiring improvement
• Develop a project proposal which uses lean production and improvement methods to bring about service improvement

COURSE ENTRY:

There is open entry to this course and you do not need any previous qualification to join.

QUALIFICATION – Comparable to QQI Level 6

There is no examination.

Instead participants complete a written assignment related to their role in applying LEAN to service organisations to gain the Institute of Leadership and Management (ILM)/City&Guilds Unit Certificate in Preparing to apply lean production and improvement methodologies to operational problems in service delivery.