LEAN in Service Organisations – ILM Unit Certificate

COURSE CONTENT

The course has 2 sections:

• How to use lean production and improvement methods to measure and analyse service problems
• How to develop a service improvement project using lean production and improvement methodologies.

1      Understanding how to use lean production and improvement methods to measure and analyse service problems

• Evaluate a range of lean production and improvement methods appropriate for measuring and analysing service problems
• Compare and contrast lean production and improvement methods currently employed within the organisation

2      Understanding how to develop a service improvement project using lean production and improvement methodologies.

• Describe an aspect of service delivery requiring improvement
• Develop a project proposal which uses lean production and improvement methods to bring about service improvement

COURSE ENTRY

There is open entry to this course and you do not need any previous qualification to join.

QUALIFICATION – Comparable to QQI Level 6

There is no examination.

Instead participants complete a written assignment related to their role in applying LEAN to service organisations to gain the Institute of Leadership and Management (ILM)/City&Guilds Unit Certificate in Preparing to apply lean production and improvement methodologies to operational problems in service delivery.

Duration and Times

The course runs over 1 day from 9:30 am to 4:00 pm with a break at lunchtime.

The course is delivered online in real time by the tutors.