Managing remote workers – ILM Unit Certificate

Course description

DURATION

The course runs over 1 full day.

COURSE CONTENT

The course has 3 sections:
1       Understanding the nature of remote working;
2       Knowing how to lead a remote working team; and
3       Knowing how to provide support for remote workers.

1       Understanding the nature of remote working

• Explain the meaning of remote working
• List the benefits of remote working for the organisation and the individual
• List the potential barriers to remote working for the organisation and for the individual

2       Knowing how to lead a remote working team

• Explain the role of trust in remote working
• Describe how to develop trust when managing remote workers
• Explain the role of communication in remote working
• Describe how to communicate effectively with remote workers
• Explain the role and nature of motivation when managing remote workers
• Describe how to give effective feedback to remote workers

3       Knowing how to provide support for remote workers.

• Describe how to overcome isolation for remote workers
• Describe how to ensure health and safety of remote workers
• Describe how to provide technical support for remote working

COURSE ENTRY:

There is open entry to this course and you do not need any previous qualification to join.

QUALIFICATION – Comparable to QQI Level 5

There is no examination.

Instead participants complete a written assignment related to their role in managing remote workers to gain the Institute of Leadership and Management (ILM)/City&Guilds Unit Certificate in Understanding How To Manage Remote Workers.