Whenever people work together conflict is sure to ensue. As individuals we all have different views about the world we live in and interact with. As issues arise in the workplace and individual interact misunderstandings, disagreement and differences of opinion may cause conflict. Conflict, although a natural part of the workforce, has the potential to be detrimental to the organisation.
Therefore, if an organisation is to thrive it needs to be able to handle conflict. While the forms and reasons for conflicts differ, there are still basic principles common to all conflicts. The aim and purpose of this course is to assist participants to identify possible causes of conflict, key conflict denominators, barriers to resolutions and possible solutions.
Upon completion participants should understand the stages of conflict and gain the knowledge and skills necessary to put conflict resolutions in place.
To understand common causes of conflict
To understand the stages of conflict
To gain the skills necessary to resolve conflict
An Introduction to Conflict
Common Causes of Conflict
Stages of Conflict
Barriers to Conflict
Overcoming Barriers to Conflict
Conflict Resolution Skills
Participants receive the Griffin College Certificate in Managing Conflict.
Participants have the option to receive the ILM Unit Certificate in ' Understanding Conflict Management in the Workplace ' on completion of a written assignment and payment of the ILM student registration and certification fee.
ILM is part of City and Guilds.