Understanding Conflict Management in the Workplace – ILM Unit Certificate – management

Course description

Whenever people work together conflict is sure to ensue. As individuals we all have different views about the world we live in and interact with. As issues arise in the workplace and individual interact misunderstandings, disagreement and differences of opinion may cause conflict. Conflict, although a natural part of the workforce, has the potential to be detrimental to the organisation.

Therefore, if an organisation is to thrive it needs to be able to handle conflict. While the forms and reasons for conflicts differ, there are still basic principles common to all conflicts. The aim and purpose of this course is to assist participants to identify possible causes of conflict, key conflict denominators, barriers to resolutions and possible solutions.

Upon completion participants should understand the stages of conflict and gain the knowledge and skills necessary to put conflict resolutions in place.

Objectives:

To understand common causes of conflict

To understand the stages of conflict

To gain the skills necessary to resolve conflict

Content:

An Introduction to Conflict

Common Causes of Conflict

Conflict Denominators

Stages of Conflict

Barriers to Conflict

Overcoming Barriers to Conflict

Conflict Resolution Skills

Certification:

Participants receive the Griffin College Certificate in Managing Conflict.

Participants have the option to receive the ILM Unit Certificate in ' Understanding Conflict Management in the Workplace ' on completion of a written assignment and payment of the ILM student registration and certification fee.

ILM is part of City and Guilds.