LEADERSHIP AND MANAGEMENT AWARD - MARKETING, LEADERSHIP AND CUSTOMER SERVICE UNITS The Marketing, Leadership and Customer Service Units Option in the Level 3 Award in Leadership and Management is ideal for individuals who are developing their leadership skills in marketing and customer services. The Marketing, Leadership and Customers Services Units Option of[...]
Course Details The overall aim of this business development and sales course is to equip learners with knowledge and competence in business development with a focus on the management of key customer accounts to maximise commercial return. The module is designed for those wishing to gain an understanding of the[...]
Customer services is the key to an organisation's professional image and is therefore vital to its success. The aim of this course is to introduce participants to the basics of customer service and care. Participants will be introduced to the key aspects of customer service, customer needs and expectations. They[...]
Media planning has become increasingly difficult in recent years. There has been an explosion of the ways in which consumers are contacted both digitally and through conventional media such as print, radio and television. Convergence of media creates new problems and opportunities for brands. The Diploma in Managing Digital Media[...]
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