Customer Care


Course description

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care. During the seminar you will learn more about what customers expect and how best to handle customers if they are dissatisfied with the service they receive.
On completing the seminar you will be more aware of who your customers are and what they really want, therefore enabling you to handle different situations confidently and expertly.
You will be given a workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated.
Topics covered include;

Who are your customers? What do your customers want?
How to make customer care exceptional
Manage customer expectations
How good is good enough?
Building a positive environment
It’s in the detail – things to think about
Active listening is better listening
Handling complaints
Dealing with customer emotions
Keeping calm and calming the upset customer
Phrases likely to upset
Getting the problem solved
How to make improvements.

Contact us today for further details on this seminar.


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