What kind of tasks can you expect in a role as a receptionist?
A receptionist takes on the role as the first point of contact on the phone and face to face within the company. Customers and clients’ first impression of a company will often come from their interaction with the receptionist.
The receptionist is also an important part in the communication chain within a company, ensuring that messages are passed on in a promptly manner to the correct person or department.
In today’s competitive marketplace and with lots of people entering companies at entry level to work in a receptionist role, having completed classes and courses to gain and improve receptionist skills is a good idea.
What does a receptionist course involve?
A receptionist skills course usually covers all the necessary skills you will need as a receptionist.
- Communicational skills: face to face and online, preparing presentations for business needs.
- Technological skills: All the programs you may need for your reception role such as Microsoft word and outlook.
- Social media such as facebook and Twitter for business.
- The most prevalent administration skills such as audio transcription and telephone techniques that will give you the confidence to start your receptionist career.
Some further education providers offer 1 year PLC courses in Receptionist skills. Some examples of these are listed below;
- Reception and Office Administration Level 5 – 5M2468 – Limerick College of Further Education
- Reception and Office Administration Level 5 – 5M2468 – Croom College of Further Education
- Office Administration Level 5 Course
Pitman Training also offer some receptionist skills and office administration courses