Office Skills and Administration Courses

Office skills courses offer advantages for both job seekers and those looking to enhance career prospects. These courses enhance competency in areas such as communication, time management, computer literacy, and proficiency in common office software like Microsoft Office or Google Workspace. Other modules such as office structure & equipment, health & safety and file management are also included. By gaining these practical skills, learners become more efficient and adaptable in various administrative roles, which can increase their employability and open doors to higher-level opportunities. Additionally, the structured learning environment of a course ensures that learners build confidence and competence in a professional context, helping them to stand out in competitive job markets.

Communications Skills

• Make & Receive telephone calls in a professional manner and convey information accurately using extension relay or messaging
• Greet and deal with visitors in a friendly and business-like manner
• Effective communication skills for meetings

Computer and IT skills

• Word processing skills using Microsoft Word or Google Docs (e.g., formatting documents, using templates, creating tables)
• Spreadsheet skills in Microsoft Excel or Google Sheets (e.g., data entry, formulas, charts, pivot tables)
• Email and calendar management using Outlook or Gmail (e.g., organizing inboxes, scheduling meetings, managing contacts)
• Presentation software proficiency using PowerPoint or similar (e.g., creating slideshows, using animations, designing layouts)
• Cloud storage and file sharing (e.g., using Google Drive, OneDrive, Dropbox)
• Basic database use and understanding (e.g., introduction to Microsoft Access or online tools like Airtable)
• Internet research and online collaboration tools (e.g., Google Workspace, Microsoft Teams, Zoom, Slack)
• Cybersecurity awareness (e.g., password hygiene, recognizing phishing emails, safe browsing habits)

Office Structure & Equipment

• Understand the duties and responsibilities of various office staff
• Organise and maintain tidy working and storage space
• Perform routine office tasks using a range of office equipment and technology

Health & Safety

• Understand & demonstrate safe working practices for the job role
• Contribute to limitation of damage to persons and property in the event of an emergency
• Safe operation and general care of office equipment

File Management

• Identify the essential elements of a good filing system
• Assess the advantages and disadvantages of different methods of classification
• Understand the concept of data protection
• Store and retrieve files in a paper-based system
• Enter and find data using a computer system

On completion of general office skills courses students often proceed to focus on a specific skill area whilst already benefitting from a range of general office skills. Computer skills will also form an important part of ongoing career development applicable in many different roles.

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