Course description

This ILM Diploma in Leadership and Management – Quality Management course provides existing managers (or those considering a career in management) with a comprehensive overview of management and leadership. Before branching into specific areas of quality management and quality improvements projects Learners will look at key areas of quality management including organisation environment analysis, lean methods to solve service and operational problems, developing and implementing improvement + change plans.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this ILM Diploma in Leadership and Management – Quality Management course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.
Who should complete this ILM Diploma in Leadership and Management – Quality Management?

System Design and Lean Six-Sigma Professionals: Ideal for individuals involved in system design or Lean Six-Sigma methodologies. This course enhances their ability to apply lean methods for solving service and operational problems, crucial in today’s efficiency-driven business environments.
Production Managers and Service Delivery Professionals: Suitable for those managing production processes or service delivery. The course’s focus on quality management and service improvement aligns with the need for maintaining high standards in production and service sectors.
IT Design and Development Specialists: The course is beneficial for professionals involved in IT design, build, and software development life cycle (SDLC) processes. Gaining skills in quality management can improve their efficiency in managing IT projects, especially those using agile methodologies.
Project Managers and Business Analysts: Project managers and business analysts can gain comprehensive skills in managing quality improvement projects. This course is particularly valuable for those looking to integrate Lean Six-Sigma techniques into their project management practices.
Marketing Professionals Seeking Lean Six-Sigma Skills: Marketing professionals interested in adding Lean Six-Sigma techniques to their skillset will find this course valuable. It enables them to apply quality management principles to marketing strategies and operations, enhancing overall efficiency and effectiveness.

Entry Requirements / Prerequisites

Level 5 (Ireland) certificate or equivalent qualification and/or relevant life and work experiences.
Candidates must be fluent in English with excellent written English Skills to achieve the assessment criteria. Queries on the standard required can be directed to the college.
The assessments for this course draw on candidates own practical experience and as such candidates need to be working or have access to an organisation in which they can plan, execute and reflect on a number of management activities.
As this programme is delivered through distance learning, students must be capable of studying on their initiative.
Basic working knowledge of computers and access to a computer with internet access is required to do the course.
For technical requirements required to access CMIT eLearning click here>
For more details on the suitability of this course click here>

How CMIT eLearning Works…

Topics covered in this ILM Diploma in Leadership and Management – Quality Management course
Unit 1: Assessing Your Leadership Capability and Performance

Management and Leadership
Theories of Management and Leadership
Personal Competencies: Delegation, Motivation, Influencing, Conflict Management, Teamwork and Collaboration
Professional Competencies: Developing and Coaching
Leadership Competencies: Initiative, Transparency, Inspiration, Change, Self-control and Adaptability
Management Development Options
Skills Audit and Development Plan

Unit 2: Understanding the Organisational Environment

Uses of PESTLE Analysis
Components of a PESTLE Analysis
Information Gathering
Ethics
Key Drivers of Change
PESTLE Impact Assessment

Unit 3: Preparing to apply Lean Production and Improvement Methodologies to Operational Problems in Service Delivery

Lean production and manufacturing
DMAIC methodology
The eight sources of ‘waste’
Identifying projects for improvement
Scoping projects
The ‘Define’ stage (D)
The ‘Measure’ stage (M)
Value stream mapping
Benchmarking
The ‘Analyse’ stage (A)
Root cause analysis
Voice of the customer
Kanban
Lean ‘SWOT analysis’

Unit 4: Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery

The ‘Improve’ stage (I)
Creative ways to generate solutions
Screening and prioritising solutions
Designing the ‘future state’
Pilot testing
Executing full-scale implementation
The ‘Control’ stage (C)

Unit 5: Managing and Implementing Change in the Workplace

The Role of Change in the Management Process
Common Problems when Implementing Strategic Change
Mission, Vision and Value
External and Internal Analysis
The Role of Change in the Management Process
Common Problems when Implementing Strategic Change
How to Communicate Change
Getting Buy-in
Stakeholder Management
Implementing Change
Kotter’s 8-Step Model
Managing Risk and Resistance to Change
Organisation Structure
Devising Operational Plans
Monitoring and Control

Unit 6: Making a Financial Case

Short and Long-term Planning
Budgets and Budgeting
Capital and Revenue Expenditure
The Cash-flow Statement
Costing Techniques
Cost Behaviour and Allocation
Marginal Costing
Break-even Analysis
Margin of Safety
Capital Appraisal Techniques
Payback Period
Net Present Value
Internal Rate of Return

Assessment

This course is assessed through a series of tutor-marked assignments.
All work submitted must be your work. There is no exam for this course.
As part of our quality assurance, learner assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an External Verifier.

Transfer and Progression to Further Studies

Learners who successfully complete this programme may build on the units achieved towards another recognised ILM qualification.

ILM Membership

All registered candidates automatically become studying members of the ILM for 6 months, free of charge, and can enjoy a range of member benefits.

Accreditation

CMIT is registered and approved with ILM to offer programmes leading to ILM qualifications.
UK: Following successful completion of this course, you will receive an ILM Diploma in Leadership and Management (Level 5 UK) from the Institute of Leadership and Management. This qualification is on the UK Regulated Qualification Framework (RQF).
Ireland: This qualification is comparable to an award at level 6 on the Irish National Framework of Qualifications (NFQ). The basis for this comparison is detailed in the following guide: Qualifications can cross boundaries – a guide to comparing qualifications in the UK and Ireland.
Europe: This qualification is fully recognised as the equivalent of a Level 5 on the European Qualifications Framework (EQF).