ILM Cert in Service Improvement

Course description

ILM Certificate in Service Improvement (Lean Six-Sigma) 

Course Details
This certificate course comprehensively covers Lean Six-Sigma techniques and tools. Lean comprises of a range of business practice for eliminating Waste in order to focus on value-added activities. The course covers the DMAIC (Define-Measure-Analyse-Improve-Control) process and is very practical in nature.   The course has been designed to apply to both manufacturing and service organisations.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this ILM Certificate in Service Improvement (Lean Six-Sigma) course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.

Entry Requirements / Prerequisites
Level 5 certificate or equivalent qualification and/or relevant life and work experiences.
As this is a Level 5 (UK) professional qualification, learners will be expected to reference their assignment work to a high academic standard.
Candidates must be fluent in English with excellent written English Skills in order to achieve the assessment criteria. Queries on the standard required can be directed to the college.
The assessments for this course draw on candidates own practical experience and as such candidates need to be working or have access to an organisation in which they can plan, execute and reflect on a number of management activities.
As this programme is delivered through distance learning, students must be capable of studying on their own initiative.
A basic working knowledge of computers and access to a computer with internet access is required to do the course.

Topics covered in this ILM Certificate in Service Improvement (Lean Six-Sigma) course

Unit 1:  Identifying and Defining Problems

Lean production and manufacturing
DMAIC methodology
The eight sources of ‘waste’
Identifying projects for improvement
Scoping projects
The ‘Define’ stage (D)

Unit 2:  Measurement and Analysis of Problems

The ‘Measure’ stage (M)
Value stream mapping
Benchmarking
The ‘Analyse’ stage (A)
Root cause analysis
Voice of the customer
Kanban
Lean ‘SWOT analysis’

Unit 3:  Designing and Implementing Lean Business Improvement Plans

The ‘Improve’ stage (I)
Creative ways to generate solutions
Screening and prioritising solutions
Designing the ‘future state’
Pilot testing
Executing full-scale implementation
The ‘Control’ stage (C)

Assessment
This course is assessed through a series of tutor-marked assignments.
All work submitted must be your own work. There is no exam for this course.
Learners will need to identify and implement a service improvement in an organisation, as the basis of their assessments.
As part of our quality assurance, learner assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an External Verifier.