This course covers the principles and practices of credit control and managing debts. This course is ideally suited to those working within a credit control function of a large organisation or those managing the finances of small businesses. The course covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the course, you will be able to operate a complete collections programme with increased confidence using best practice techniques.
Your Tutor will support you throughout the duration of the course. You complete the course by undertaking activities and assignments. Our student support team are also available for any other queries that you may have whilst completing your course. You can be assured that support is available for your course, so there is no need to struggle or feel isolated during your studies.
By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access
Topics covered in this Course
Unit 1: Credit procedures
- Credit risks
- Credit checks
- Controlling credit
Unit 2: Debt collection and recovery
- Standard collection procedures
- Common excuses
- Civil litigation court action
- Court enforcement
- Publication of a judgment
- Statutory demand / liquidation
- Commercial mediation
- Private debt collection agencies
- Invoice discounting
Unit 3: Communication
- Using the telephone
- Making calls
- Specific telephone communication skills (language, vocalisation, listening, empathy and questioning)
- Managing conflict
- Written communication
- Sample letters
This ABC Awards certificate is assessed through a series of tutor marked assignments.
At the end of this course, successful learners will receive a certificate of achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course). The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.
The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.