The Competency Based Interviewer Preparation Online Workshop is designed to provide participants with a clear understanding of the theory of best practice in recruitment and selection as well as providing them with an understanding of their responsibilities as interview board members. At the conclusion of the workshop, attendees will have developed[...]
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.[...]
The ILM Unit Certificate - Understanding Customer Service Standards and Requirements - has a strong practical and interactive focus to ensure practical results. Objectives: - Understanding the role of customer service - Understanding customer needs and expectations - To improve interpersonal communication skills - To handle complaints and irate customers effectively Content: -[...]
Course Details This comprehensive ILM Certificate in Effective Coaching and Mentoring course is the latest updated coaching qualification from ILM. It is designed for managers or those with significant responsibility for effective coaching and mentoring as part of their daily role within an organisational context. It is also suited to[...]
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