ADVANCED CERTIFICATE IN OFFICE ADMINISTRATION OR BUSINESS MANAGEMENT These courses will enable students to gain the skills necessary to manage the administration of any company or small business. Students will learn about the administration skills required to do their job to a high standard and to supervise others within the[...]
Course Details This comprehensive distance learning course is designed to enable the learner to gain an indepth understanding of the customer service function within an organisation and to develop effective customer service skills. This distance learning, QQI accredited course means that learners can study flexibly at home, or at work,[...]
The telephone is one of the most common forms of interaction between an organisation and its customers. It is therefore vital that an organisation has staff with the skills necessary to deal with such queries. Customers want to know that their concerns are being addressed and that they are valued.[...]
This diploma course takes 150 hours flexi-study and there are eight core subjects, plus one elective module with a wide range of choices such as telephone techniques, receptionist skills and health and safety essentials. Core subject areas covered include: Typing and keyboard skills – learn to be confident at touch[...]
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