The CIPD level 5 Associate Diploma in People Management is an impressive 11 month part time professional HR qualifications designed for those with a keen interest in HR, people management, employee relations and employment law . The diversity of skills and knowledge gained from this course will benefit you both[...]
The telephone is a powerful tool that can be used to great effect in the modern business environment. Cold calling is just one of the ways modern companies are using the telephone to improve sales. Companies who engage in cold calling take up to 85% of the new business in[...]
At the heart of all sales is an inter-personal relationship between an organisation and its customers. All sales are made against this backdrop. Even in this high-tech age of online sales, customers are made or lost on the bases of inter-personal connections. If a customer fails to make a personal[...]
The telephone is one of the most common forms of interaction between an organisation and its customers. It is therefore vital that an organisation has staff with the skills necessary to deal with such queries. Customers want to know that their concerns are being addressed and that they are valued.[...]
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