Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee[...]
Is your communication like your driving? There are very few who will admit to being poor drivers. Most believe, contrary to the available evidence, that they are good drivers. In the same way many believe that they are good communicators simply because they speak English fluently. Communication, however, is not[...]
Being assertive is not as simple as simply asserting ones rights. It is a tool used in modern business for successful interaction with staff and clients. It is the ability to expresses ones views in the proper manner without fear or anxiety in order to obtain a desired goal. This[...]
This course has the potential to change for the better the way we run our working lives. Work, in all its forms, is a central human activity for all of us. This course is directed to those who are in full/part time employment, considering a job move, working at home,[...]
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