This two day course will enable delegates to begin their journey as internal auditors of Quality Management Systems (QMS), armed with appropriate knowledge, skills and innovative techniques to give them confidence and allow them to add-value through their audits. The aim of this course is to provide students with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 (or equivalent) and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.
At the end of this course learners should have gained the following knowledge and skills;
With reference to the Plan, Do, Check, Act cycle, learners will be able to explain the process-based quality management system model for ISO 9001, and the role of internal audit in the maintenance and improvement of quality management systems.
Be able to explain the role and responsibilities of an auditor to plan, conduct, report and follow up an internal quality management system audit, in accordance with ISO 19011.
Be able to plan, conduct, report and follow up an internal audit of part of a quality management system based on ISO 9001, and in accordance with ISO 19011.
No auditing experience is required. A familiarity with ISO 9001 or other equivalent standards (e.g. ISO 13485, BRC etc.) would be beneficial.
Course programme (what will you learn?)
The course is very practical, fast-paced and interactive;
– Benefits of Quality Management Systems
– Plan Do Check Act (PDCA) and ISO 9001
– The Process Approach and Process Mapping techniques
– The QMS Audit Process and ISO 19011 – the principles of auditing
– Audit Preparation – Planning, Creating Checklists/Work Documents
– Gathering Evidence – Interviewing/reviewing documents
– Reporting – evaluating findings and report writing.
Who should attend?
New members of the Internal QMS Audit team, QMS Managers, QC Personnel, QA personnel, anyone looking for a cross-disciplinary skill that will aid career development.