University of Limerick, Professional Education - Professional Development courses

In today's world time is a valuable commodity. Productivity, effectiveness and ultimately success all hinge on the same factor: time management. With more and more demands being placed on employees, the employee who can manage time most effectively will always be the most successful. Employees who manage their time effectively,[...]

Public bodies and many other organisations in receipt of public support must insure that their corporate governance frameworks are of a best practice standard and that they are in compliance with specified corporate governance codes. This course will give insights into the principles on which codes are based, provide an[...]

The updated revised Code of Practice for the Governance of State Bodies applies from 1 September 2016. This is the key guidance document on the corporate governance expectations of State Bodies and other organisations operating to state body and public sector norms. The Code updates and expands on the previous code with[...]

The ILM Unit Certificate - Understanding Customer Service Standards and Requirements - has a strong practical and interactive focus to ensure practical results. Objectives: - Understanding the role of customer service - Understanding customer needs and expectations - To improve interpersonal communication skills - To handle complaints and irate customers effectively Content: -[...]