1 Shorthand Courses in Ireland

ADVANCED CERTIFICATE IN OFFICE ADMINISTRATION OR BUSINESS MANAGEMENT These courses will enable students to gain the skills necessary to manage the administration of any company or small business. Students will learn about the administration skills required to do their job to a high standard and to supervise others within the[...]

The telephone is one of the most common forms of interaction between an organisation and its customers. It is therefore vital that an organisation has staff with the skills necessary to deal with such queries. Customers want to know that their concerns are being addressed and that they are valued.[...]

Certificate in Secretarial Administration 5M1997 Modules • Customer Service • Text Production • Information & Administration • Audio Transcription • Database • Legal Procedures • Spreadsheets • PPD/Work Experience • Word Processing • Payroll (Optional) • Language (Optional) Course Progression Routes Students may progress within Rathmines College to our QQI[...]

The core of good customer service/care is found in good interpersonal communications skills. This course focuses on developing participant's communications skills with a view to better their ability to provide effective customer service/care. The course is very practical and on completion participants should understand the basics of communication, the barriers[...]