Clerical Officer Programme

This programme provides Clerical Officers (COs) with an opportunity to further develop the core competencies required so that they can contribute effectively in their role and support senior staff in achieving organisational goals. Participants will acquire insights, techniques, and tools to strengthen their confidence in dealing with a variety of situations. They will learn about their personal working and communication style and its impact on others and get practical tips on planning and organising work, including working remotely.  This course is suitable for those at Clerical Officer level working in Government Departments and Offices, State Agencies and Local Authorities.

The Clerical Officer Programme is delivered from 9.30 a.m. – 4.30 p.m., with short breaks throughout the day. It is facilitated by a subject matter expert and is offered either in person or online on scheduled dates. In person training is at the IPA.

The Clerical Officer Programme will cover the following areas:

• Planning and organising work and working remotely
• Communication and assertiveness
• Providing excellent customer service
• Teamworking
• Career and personal development planning

Scheduled dates include:

• 15 June 2026
• 15 October 2026
• 2 November 2026

Dates may be subject to change.  See the IPA website www.ipa.ie for further information and to book a place.