Barony TrainingCall Centre Skills – Online Course

Call Centre Skills – Online Course

College:
Barony Training
Area:
Nationwide
Price:
€ 75
Type:
Online, Online Courses - Distance Learning

Course description

A well-trained Call Centre is the heart of any operation. Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organisation as well as being able to profit themselves in terms of salaries and performance bonuses. Call Centre Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

COURSE CONTENT:

At the end of this workshop, participants should be able to:

Define and understand call centre strategies.

Identify different types of buying motivations.

Create SMART Goals.

Familiarise themselves with strategies that sharpen effective communication.

Use proper phone etiquette.

Set benchmarks.

WHAT YOU GET WHEN YOU PAY FOR THIS COURSE:

PowerPoint Slides
Training Manual
Instructor Guide
Quick Reference
Extra Resources
Icebreakers
Certificate
Activities


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