PCI College - Professional Development courses

The PRINCE2® Foundation Certification course is ideal for newcomers to project management with very little knowledge of the application of project management tools and techniques who require an introduction. Upon successful completion, this introductory course leads upon successful completion to the PRINCE2® Practitioner Certification course. The course is available by[...]

The updated revised Code of Practice for the Governance of State Bodies applies from 1 September 2016. This is the key guidance document on the corporate governance expectations of State Bodies and other organisations operating to state body and public sector norms. The Code updates and expands on the previous code with[...]

Public bodies and many other organisations in receipt of public support must insure that their corporate governance frameworks are of a best practice standard and that they are in compliance with specified corporate governance codes. This course will give insights into the principles on which codes are based, provide an[...]

The ILM Unit Certificate - Understanding Customer Service Standards and Requirements - has a strong practical and interactive focus to ensure practical results. Objectives: - Understanding the role of customer service - Understanding customer needs and expectations - To improve interpersonal communication skills - To handle complaints and irate customers effectively Content: -[...]