Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.[...]
This GDPR / Irish Data Protection Act 2018 course is designed to lead you through the laws and will give you a good understanding of: What data protection is and some of the ‘jargon’ used; The Principles of Data Protection; Data subject rights; Example of an animated Privacy Notice; What[...]
The ILM Unit Certificate - Understanding Customer Service Standards and Requirements - has a strong practical and interactive focus to ensure practical results. Objectives: - Understanding the role of customer service - Understanding customer needs and expectations - To improve interpersonal communication skills - To handle complaints and irate customers effectively Content: -[...]
Take this unique opportunity to engage in training and learning with some of Ireland's leading experts on the topic of Trauma This professional training course enables the counsellor to gain new insights into this arena and as our clients bravely present themselves into the therapeutic space we are often unaware of[...]
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