Barony Training - Professional Development courses

The ILM Unit Certificate - Understanding Customer Service Standards and Requirements - has a strong practical and interactive focus to ensure practical results. Objectives: - Understanding the role of customer service - Understanding customer needs and expectations - To improve interpersonal communication skills - To handle complaints and irate customers effectively Content: -[...]

All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member. All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need[...]

The expectations and obligations on audit committees continue to evolve in response to governance developments and the need for Boards and governing bodies to demonstrate that they are adhering to relevant audit, assurance and risk management requirements. The Audit committee charter will set out the duties of the Audit Committee[...]

The updated revised Code of Practice for the Governance of State Bodies applies from 1 September 2016. This is the key guidance document on the corporate governance expectations of State Bodies and other organisations operating to state body and public sector norms. The Code updates and expands on the previous code with[...]