Professional Diploma in IT Technical Support

The Professional Diploma in IT Technical Support is designed to provide learners with a strong foundation in essential IT systems, technical support skills, and computer operations. This programme introduces the core principles of IT support and equips students with the practical knowledge required to work confidently with operating systems, networks, hardware, software applications, and basic cybersecurity concepts.

Credit Value: Professional Diploma | Duration: 10 Weeks

This course is available via live online learning or part time, on campus.

Learners will develop expertise across key areas including computer hardware and software, operating systems, network connectivity, IT troubleshooting, and security fundamentals, while also building the skills required to support end-users in home and business environments.

This programme also provides pathways into entry-level IT support roles and further professional certifications such as CompTIA ITF+ and CompTIA A+.

Learning Modes

Live Online
Delivered through live online lectures with real-time instructor–student interaction and access to recorded sessions for review.

• 1 evening per week (6:30 PM – 9:30 PM)
• Delivered over 10 weeks
• Fully online with archived access

Fees: €895

On Campus
Delivered in a classroom environment in Dublin 2 with interactive, small-group learning.

• 1 evening per week (6:30 PM – 9:30 PM)
• Delivered over 10 weeks
• City centre location

Fees: €995

Qualifications

City College Dublin Diploma in IT Technical Support (Cybersecurity – Fundamentals Pathway)

Modules

This programme covers core IT support and foundational technical knowledge.

Using Computers

• Setting up a computer workstation
• Basic software applications
• Operating system fundamentals

Using Apps and Databases

• Common software applications and their purpose
• Introduction to database concepts

Using Computer Hardware

• Computer components and functions
• Device configuration and maintenance

Using Networks

• Network connectivity basics
• Home and small business network setup
• Internet configuration and troubleshooting

Security Concepts

• Basic cybersecurity principles
• Identifying security threats
• Safe browsing and security best practices

Entry Requirements

This course is suitable for beginners and individuals considering a career in IT. No prior technical experience is required.

A basic ability to use a keyboard and mouse is helpful but not essential.

Learners will require a Windows laptop or PC (Windows 8 or newer recommended). Tablets (e.g. iPad) are not suitable.

Recommended reading: CompTIA ITF+ CompTIA IT Fundamentals All-in-One Exam Guide (2nd Edition)

Assessment

To achieve the Diploma, learners must complete:

• Continuous assessment tasks during the course
• Practical assignments based on IT support scenarios
• Participation and engagement in class activities

Learners who do not meet assessment requirements may receive a Certificate of Attendance instead of the Diploma award.

This course also prepares learners for the optional CompTIA ITF+ certification exam.

Learning Outcomes

Upon completion of this programme, learners will be able to:

• Set up and configure a basic computer workstation
• Understand hardware, software, and operating system functions
• Troubleshoot basic IT issues in home and office environments
• Configure devices for network and internet access
• Apply basic cybersecurity and safe computing practices
• Support end-users with common IT issues

Career & Progression Opportunities

Graduates may pursue entry-level roles such as:

• IT Support Technician (Junior Level)
• Helpdesk Support Assistant
• Technical Support Representative
• IT Operations Support

This qualification also supports progression to:

• CompTIA ITF+ certification
• CompTIA A+ certification
• Further study in cybersecurity and networking

Why Choose This Course?

✔️ Beginner-friendly introduction to IT support
✔️ Strong foundation in hardware, software, and networking
✔️ Prepares for CompTIA certification pathways
✔️ Hands-on practical IT training
✔️ Flexible learning options available
✔️ Industry-relevant technical support skills
✔️ Ideal starting point for IT careers

Location & Start Date

Start Date: Thursday 24th September 2026

Learning Modes Available:
• Live Online