Course Details This comprehensive distance learning course is designed to enable the learner to gain an indepth understanding of the customer service function within an organisation and to develop effective customer service skills. This distance learning, QQI accredited course means that learners can study flexibly at home, or at work,[...]
Course Details The overall aim of this Administration and Office Management course is to equip learners with knowledge and competence in Office Administration. The module is designed for those wishing to gain an understanding of organising administrative services within an organisation. The module aims to provide learners with well-rounded skills[...]
How to be at your best and be very competitive on the day of the Online and Written Aptitude Tests Competitive Selection Process Candidates will be required to take tests which are designed to identify their potential to fulfil a clerical role. More information in relation to the selection methods[...]
All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member. All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need[...]
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