courses in Ireland

Managing Irate Customers - angry clients training course and courses

Course Type: Job Training
Institute Name: Griffin College
Fee: On request
Duration: 1 day
Time: 9:30 a.m. to 5:00 p.m.
Course Locations: Cork City, South Dublin City, Galway City, Kilkenny, Limerick, Belfast City, Londonderry

Course Details

All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member. All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need to understand their customer's needs and expectations. At the same time staff need to be aware of the organisation's limitations and need to communicate these effectively in order to reach an amicable solution.

The focus of this course is to help staff deal with irate customers in a polite, friendly and positive manner in order to reach a solution that best suits both the organisation and the customer.

Objectives

- To understand the role of the customer service representative when dealing with irate customers
- To understand the needs and expectations of irate customers
- To promote positive communication
- To develop active listening skills

Content:

- The Role of Customer Service and Care
- Basic Profiles of Irate Customers
- The Needs and Expectations of Customers
- The Keys to Effective Communication
- Overcoming Barriers to Effective Communication
- Communicating Limitations To Irate Customers
- Strategies to Deal with Irate Customers
- Assertiveness Skills
- When and How to Hand Over

Certification:

Participants receive the Griffin College Certificate in Managing Irate Customers.

 

Enquiry Form

* Required Fields

Click here to view other Corporate Training courses

Course Quick-Search

Upcoming Booking Deadlines

Aug
01
Permanent Makeup Training County Dublin
Beauty Board College
Aug
26
Health and Safety Occupational Diploma Dublin City Centre
CMI, Communications and Management Institute
Aug
27
Facial Specialist Certificate South Dublin City
Bronwyn Conroy Beauty School
Sep
01
school age childcare Mayo
St. Louis Community School
Sep
01
A career in fitness - Part time (night) University course Dublin City Centre
Motions Health and Fitness
Sep
01
Award in Instructing Studio Cycling (Spinning) Donegal
Sports Fitness Academy
Sep
07
Classical Five Element Acupuncture North Dublin City
College of Five Element Acupuncture
Sep
18
Srum Master South Dublin City
Althris
View More Upcoming Courses
fitness courses Ireland
-
Learning a Language 26/07/17
learning a new language
If it’s opportunity you’re looking for, if you want to shake up how you see the world, or even just see more of it, then maybe it’s time to learn another language. There is no doubt acquiring a second or … Continue reading