Corporate Training News

All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member. All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need[...]

At the heart of all sales is an inter-personal relationship between an organisation and its customers. All sales are made against this backdrop. Even in this high-tech age of online sales, customers are made or lost on the bases of inter-personal connections. If a customer fails to make a personal[...]

The ILM Unit Certificate - Writing for Business - has the following objectives: - To understand the role and importance correct business writing - To develop the skills necessary to utilise all forms of written medium professionally - To understand when and how to use formal business writing styles Content: -[...]

For any person who finds themselves having to negotiate - whether in business, in the voluntary or community sector, or in your personal life knowing what you want and developing the skills to get results enhances you both materially and emotionally. Our Negotiation to Win course is designed to help[...]