Course Details
This comprehensive course, equips existing Team Leaders and Supervisors (and those considering a career in managing people) with skills to lead and supervise teams successfully. Students will learn how to: (1) analyse situations and make decisions, (2) develop quality customer service plans, (3) plan and organise people, and (4) understand the role of strategic planning and change management.
This distance learning, FETAC accredited course means that Students can study flexibly at home, or at work, and can gain a nationally accredited Qualification. The course is designed for those working in Large Companies, SMEs or the Public Sector.
By choosing to study this course with CMIT, Students have 24x7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this FETAC certified course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.
Topics Covered in this Course
Unit 1: Organisation Analysis
- Types of Organisation
- Organisation Structure
- Organisation Strategy
- SWOT Analysis
- External Analysis
Unit 2: Planning, Organising and Prioritising
- Introduction
- Time Management
- Decision Making
- Managing People
- Managing Information
- Managing Finance
Unit 3: Quality and Customer Focus
- Quality Planning
- Quality Management Systems
- Service Excellence Systems
- Customer Care
- Quality Evaluation
Unit 4: Strategic Planning and Change Management
- Strategic Planning
- Partnership
- Implementing Change
- Motivating Staff
- Managing Conflict
Who should complete this course?
- Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification.
- Newly appointed Team Leaders and Supervisors who wish to learn how to manage people and teams.
- Managers in business who have direct reports and wish to learn best-practice techniques for managing people.
- People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites
- Leaving Cert or equivalent, and/or relevant Life or Work Experience.
- As this programme is delivered through distance learning, students must be capable of studying on their own initiative.
- A basic working knowledge of computers and access to a computer with internet access is required to do the course.
- For more details on the suitability of this course
Assessment
- This course is assessed through Assignments (which includes change management), a Project (which entails developing a SWOT Analysis, Completing a Report and a Presentation) and a Learner Record(following completion of activities such as an organisation chart, weekly budget and personal time related diary).
- All work submitted must be your own work. There is no exam with this course.
- As part of our quality assurance, student assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an independent FETAC External Authenticator.
Transfer and Progression to Further Studies
- This course leads to a level 6 component award on the National Framework of Qualifications.
- Students who successfully complete this programme may use this level 6 component certificate as credit towards a number of Advanced Certificates including: Management (BMANX), Business (BBMSX), Supervisory Management Skills (BSMSX). For more details contact us.
Accreditation
- Following successful completion you will receive a FETAC Level 6 component certificate in Supervisory Management (N32904).
- The Further Education and Training Awards Council (FETAC) is the national awarding body for further education and training in Ireland. CMIT is registered with FETAC to offer programmes leading to FETAC awards in the National Framework of Qualifications in Ireland.
- Please note that there is a EUR60 fee payable for administration, moderation and certification.
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