Course Type :-
Occupation Training Institute Name:-
Procad Training Fee:- € 390.00 Duration:- 1 day Time:- 09:30 - 16:30 Course Locations :-
Limerick
Description
To enable participants to solve problems and work towards quality improvements by using a scientific process.
This course will guide candidates in identifying a range of potential root causes; selecting the most likely root cause; identifying potential solutions; deciding on the optimum solution; assessing the risks associated with delivering the solution to customers. Delegates are introduced to the quality tools applicable to these activities.
Course Contents:
Introduction & Objectives
Personal & programme objectives
Review of assignment
Problem & opportunity identification
How to spot / Characterise them?
Is there a difference?
Problem Solving Processes
What are the steps to solving problems
Defining problems
The difference between problems and symptoms
Goal setting and vision creation
Creating the vision
Prioritising Problems
Plotting the course in actionable goals
What is needed to solve the problem
Quality Tools – Flowcharts
Use a Flow chart to solve a problem
Interpret a Flowchart
Construct a Flowchart
Quality Tools – Cause & Effect Diagrams
Construct a Cause & Effect Diagram
Quality Tools – Pareto Charts
Identify a Pareto Chart
Interpreting a Pareto Chart
Quality Tools – Control Charts
Identify & Interpret Control Charts
Quality Tools – Scatter Chart
Identify & Interpret Scatter Charts
Other useful Quality Tools
Histograms
Statistics
Deciphering Info from Quality tools to Problem Solve
Evaluating Information from Quality Tools
Generating useful questions & scenarios
Make reasoned decisions in unfamiliar situations
Actioning Items to Problem Solve
Devising a Problem Solving Plan
Justifying a Problem Solving Plan
Prioritising Action Items by specified criteria
Measuring effects of chosen action items
Summary & Review
Conclusions
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