courses in Ireland

Understanding Customer Service Standards and Requirements - ILM Unit Certificate - training course and courses

Course Type: Job Training
Institute Name: Griffin College
Fee: On request
Duration: 1 day or two evenings
Time: 9:30 a.m. to 4:30 p.m. or 6:30 p.m. to 10:00 p.m.
Course Locations: Cork City, Dublin City Centre, Galway City, Kilkenny, Limerick, Belfast City, Londonderry

Course Details

The ILM Unit Certificate - Understanding Customer Service Standards and Requirements has a strong practical and interactive focus to ensure practical results.

Objectives:
- Understanding the role of customer service
- Understanding customer needs and expectations
- To improve interpersonal communication skills
- To handle complaints and irate customers effectively

Content:

- The Basics of Customer Service and Customer Care
- Customer Needs and Expectations
- The Keys to Good Interpersonal Communication
- Barriers to Effective Communication
- Basics of Positive Assertive Behaviour
- Dealing with Complaints and Irate Customers
- Practical Customer Care

Certification:
Participants receive the Griffin College Certificate in Managing Customer Service.

Participants have the option to receive the ILM Unit Certificate - ' Understanding Customer Service Standards and Requirements ' on completion of a written assignment and payment of the ILM student registration and certification fee.

Enquiry Form

* Required Fields

Click here to view other Corporate Training courses

Course Quick-Search

Upcoming Booking Deadlines

13-Dec-2016 Lean Six Sigma (Green Belt) North Dublin City Dorset College Dublin
15-Dec-2016 ITEC Level 3 Diploma Sports Massage FEB 2017! Limerick, Limerick City Institute of Massage and Sports Therapy
07-Jan-2017 Personal Training Course Cork City, County Dublin, Galway City Academy One
13-Jan-2017 Cibtac Electrolysis South Dublin City Bronwyn Conroy Beauty School
28-Jan-2017 Advanced Diploma in Pilates Matwork North Dublin City, Dublin City Centre National Training Centre
30-Jan-2017 ITEC Diploma in Personal Training and Fitness Class Instructor (Two Days Per Week, Gorey) Carlow, Wicklow, Wexford Sprint Health and Fitness College
01-Feb-2017 Beauty Therapy Qualification County Dublin CIBHT College
05-Feb-2017 Fashion Eyeliner Course County Galway Swiss Color Ireland
24-Feb-2017 Professional Master of Education in Post Primary Education Carlow, Cavan, Clare, County Cork, Cork City,... Hibernia College
01-Sep-2017 Introduction to Hairdressing level 5 Mayo St. Louis Community School
View More Upcoming Courses
fitness courses Ireland
-
Fitness Instructor Courses 09/12/16
fitness instructor coursesIt has been said that if you can turn a hobby or passion into a career – you will never work a day in your life. With an increasing amount of Irish people becoming health conscious and more fitness focused, … Continue reading