Course Detail

This 5-day programme introduces the DMAIC methodology and provides participants with the Green Belt Course content. The session also describes the flow of responsibilities for management, the project team and finance during a project. Course Contents:

Day 1:

Module 1 – History of Quality

• Earlier approaches to quality management
• Philosophy and principles of Six Sigma
• The link between Six Sigma and competitive advantage

Module 2 – What is Six Sigma?

• Six Sigma measures of quality
• Six Sigma process capability
• Lean Thinking and Lean Six Sigma
• Six Sigma methodology – DMAIC
• Design for Six Sigma – DMADV

Module 3 – Lean Enterprise

• Lean Thinking
• Toyota Production System
• Lean Tools and Techniques
• Concept of MUDA

Module 4 – Understanding Processes

• What is a process?
• Process Approach
• Six Sigma and process improvement

Day 2:

Module 5 – Define Phase

• Overview
• Approach and tools
• Cost of Poor Quality (COPQ)
• Customer Requirements (CTQs)
• High Level Process Map (SIPOC)
• Project Charter
• Case Study and Exercise

Module 6 – Introduction to Statistics

• Statistical concepts
• Population and a Sample
• Descriptive and Inferential Statistics
• Data types and Scales of Measurement
• Graphical methods for describing data
• Measures of Centrality and Variability

Day 3:

Module 7 – Measure Phase

• Key Performance Indicators (KPIs)
• Operational Definitions
• Data Collection Methods
• Measurement System Analysis
• Process Capability

Day 4:

Module 8 – Analyse Phase

• Overview
• Process Mapping
• Root Cause Analysis
• Analyse the Data
• Hypothesis Testing

Day 5:

Module 9 – Improve Phase

• Overview
• Design of Experiments (DOE)
• Full Factorial Design
• Main Effects and Interactions Plots
• Error Proofing (Poke-Yoke)
• 5S

Module 10 – Control Phase

• Statistical Process Control
• Control Charts
• Control Plans
• Project Closure

This course is designed to assist in preparing each student for the CSSGB exam. These examinations are offered through the American Society for Quality (ASQ). Exam applications are obtained through ASQ and must be completed and approved by the date set by ASQ.