courses in Ireland

Hospitality, Leisure Travel and Tourism Industry Customer Service Award - EDI

Course Type: Job Training
Institute Name: Griffin College
Fee: on request
Duration: 1.5 days or 3 evenings
Course Locations: Cork City, Dublin City Centre, Galway City, Kilkenny, Limerick, Belfast City, Londonderry

Course Details

In the hotel, catering, retail and service industry staff are constantly interacting directly with customers and clients. From interacting with the reception desk, floor staff, bar staff, to waiters, waitresses, stewards and stewardess or simply the retail sales assistance, clients gains a lasting impression about an organisation. If staff are inadequate, inept, or in any way rude, whether meaning to or not, the organisation's customers will be negatively affected. These andldquo;frontlineandrdquo; staff need the best training possible in order to provide the best service to an organisation's customers. Staff who deal with customers face-to-face need to understand the basics of customer service and care, communication, business etiquette, intercultural interaction and how to deal with difficult or irate customers.

This course is perfect for frontline staff as it provides the basics of all of the above with a very heavy practical focus. On completion participants will:

Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries.

Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries.

Understand the importance of customer's needs and expectations in the hospitality, leisure, travel and tourism industries.

On completion of a multiple-choice questions examination participants receive an Internationally-Recognised award from EDI / London Chamber of Commerce and Industry

 

Enquiry Form

* Required Fields

Click here to view other Hotel and Catering courses

Course Quick-Search

Upcoming Booking Deadlines

31-Aug-2016 waxing certificate Wexford Gorey Institute of Beauty
31-Aug-2016 Fashion Buying and Merchandising Cert level 5 - QQI *Nationwide* CMI, Communications and Management Institute
31-Aug-2016 ITEC Level 4 Sports Injury Therapy Certificate Clare, County Galway, Galway City, Kilkenny,... Institute of Massage and Sports Therapy
02-Sep-2016 Sports Development Level 6 Mayo St. Louis Community School
03-Sep-2016 Digital Electronics - City and Guilds Dublin City Centre Hi-Tech Training
03-Sep-2016 Occupational Therapy Assistant Carlow, Clare, Cork City, South Dublin City,... Barrow Training
05-Sep-2016 Office Administration Level 5 County Cork Kinsale College
08-Sep-2016 CIPD Foundation Certificate and Diploma in Learning and Development Practice South Dublin City Institute of Public Administration
11-Sep-2016 ITEC Teaching level 4 Certificate South Dublin City Bronwyn Conroy Beauty School
12-Sep-2016 Leadership (Supervisory Management and Leadership) Level 6 North Dublin City Dorset College Dublin
View More Upcoming Courses
fitness courses Ireland
Part Time TEFL Course with NUI Galway, October 2016 30/08/16
nui galway tefl courseThe Centre for Adult Learning & Professional Development is offering a one year part-time Postgraduate Certificate in Teaching English as a Foreign Language (TEFL). This course is suitable for: Individuals who hold a degree and who would like to teach … Continue reading