courses in Ireland

Hospitality, Leisure Travel and Tourism Industry Customer Service Award - EDI

Course Type: Job Training
Institute Name: Griffin College
Fee: on request
Duration: 1.5 days or 3 evenings
Course Locations: Cork City, Dublin City Centre, Galway City, Kilkenny, Limerick, Belfast City, Londonderry

Course Details

In the hotel, catering, retail and service industry staff are constantly interacting directly with customers and clients. From interacting with the reception desk, floor staff, bar staff, to waiters, waitresses, stewards and stewardess or simply the retail sales assistance, clients gains a lasting impression about an organisation. If staff are inadequate, inept, or in any way rude, whether meaning to or not, the organisation's customers will be negatively affected. These andldquo;frontlineandrdquo; staff need the best training possible in order to provide the best service to an organisation's customers. Staff who deal with customers face-to-face need to understand the basics of customer service and care, communication, business etiquette, intercultural interaction and how to deal with difficult or irate customers.

This course is perfect for frontline staff as it provides the basics of all of the above with a very heavy practical focus. On completion participants will:

Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries.

Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries.

Understand the importance of customer's needs and expectations in the hospitality, leisure, travel and tourism industries.

On completion of a multiple-choice questions examination participants receive an Internationally-Recognised award from EDI / London Chamber of Commerce and Industry

 

Enquiry Form

* Required Fields

Click here to view other Hotel and Catering courses

Course Quick-Search

Upcoming Booking Deadlines

13-Dec-2016 Lean Six Sigma (Green Belt) North Dublin City Dorset College Dublin
15-Dec-2016 ITEC Level 3 Diploma Sports Massage FEB 2017! Limerick, Limerick City Institute of Massage and Sports Therapy
07-Jan-2017 Personal Training Course Cork City, County Dublin, Galway City Academy One
13-Jan-2017 Cibtac Electrolysis South Dublin City Bronwyn Conroy Beauty School
28-Jan-2017 Advanced Diploma in Pilates Matwork North Dublin City, Dublin City Centre National Training Centre
30-Jan-2017 ITEC Diploma in Personal Training and Fitness Class Instructor (Two Days Per Week, Gorey) Carlow, Wicklow, Wexford Sprint Health and Fitness College
01-Feb-2017 Beauty Therapy Qualification County Dublin CIBHT College
05-Feb-2017 Fashion Eyeliner Course County Galway Swiss Color Ireland
24-Feb-2017 Professional Master of Education in Post Primary Education Carlow, Cavan, Clare, County Cork, Cork City,... Hibernia College
01-Sep-2017 Introduction to Hairdressing level 5 Mayo St. Louis Community School
View More Upcoming Courses
fitness courses Ireland
-
Fitness Instructor Courses 09/12/16
fitness instructor coursesIt has been said that if you can turn a hobby or passion into a career – you will never work a day in your life. With an increasing amount of Irish people becoming health conscious and more fitness focused, … Continue reading