courses in Ireland

Hospitality, Leisure Travel and Tourism Industry Customer Service Award - EDI

Course Type: Job Training
Institute Name: Griffin College
Fee: on request
Duration: 1.5 days or 3 evenings
Course Locations: Cork City, Dublin City Centre, Galway City, Kilkenny, Limerick, Belfast City, Londonderry

Course Details

In the hotel, catering, retail and service industry staff are constantly interacting directly with customers and clients. From interacting with the reception desk, floor staff, bar staff, to waiters, waitresses, stewards and stewardess or simply the retail sales assistance, clients gains a lasting impression about an organisation. If staff are inadequate, inept, or in any way rude, whether meaning to or not, the organisation's customers will be negatively affected. These andldquo;frontlineandrdquo; staff need the best training possible in order to provide the best service to an organisation's customers. Staff who deal with customers face-to-face need to understand the basics of customer service and care, communication, business etiquette, intercultural interaction and how to deal with difficult or irate customers.

This course is perfect for frontline staff as it provides the basics of all of the above with a very heavy practical focus. On completion participants will:

Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries.

Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries.

Understand the importance of customer's needs and expectations in the hospitality, leisure, travel and tourism industries.

On completion of a multiple-choice questions examination participants receive an Internationally-Recognised award from EDI / London Chamber of Commerce and Industry

 

Enquiry Form

* Required Fields

Click here to view other Hotel and Catering courses

Course Quick-Search

Upcoming Booking Deadlines

28-May-2016 PFS Group Circuit Trainer Donegal, North Dublin City, Dublin City Centre,... Profi Fitness School
30-May-2016 Sage 50 Accounts Course - Tralee May 31st Kerry GPA Solutions
30-May-2016 Early Childhood Care and Education (Supervision) North Dublin City Dorset College Dublin
30-May-2016 Managing with Environmental Sustainability County Dublin BioLogiQ
01-Jun-2016 Bridal Hair (City and Guilds Level 3 Award) Mayo St. Louis Community School
12-Jun-2016 Laser Hair Removal and Skin Rejuvenation VTCT Diploma Course South Dublin City Bronwyn Conroy Beauty School
08-Jul-2016 ITEC Indoor Cycling Instructor(aka Spinning) - Internationally Recognised Carlow, Wicklow, Wexford Sprint Health and Fitness College
29-Jul-2016 Professional Master of Education in Post Primary Education Carlow, Cavan, Clare, County Cork, Cork City,... Hibernia College
01-Sep-2016 Therapeutic Riding Coaching Programme Wicklow Festina Lente
View More Upcoming Courses
Payroll Training 23/05/16
payroll training coursesOne of the challenges for those working in Payroll administration is that it is constantly evolving, changes are usually based on new legislation, regulation, or requirements for new information, there is therefore a requirement for the payroll operators to be … Continue reading