Hospitality, Leisure Travel and Tourism Industry Customer Service Award - EDI

Course Type: Job Training
Institute Name: Griffin College
Fee: on request
Duration: 1.5 days or 3 evenings
Course Locations: Cork City, Dublin City Centre, Galway City, Kilkenny, Limerick, Belfast City, Londonderry
Enquire about Course Hospitality, Leisure Travel and Tourism Industry Customer Service Award - EDI Add Course to Favourites

Course Details

In the hotel, catering, retail and service industry staff are constantly interacting directly with customers and clients. From interacting with the reception desk, floor staff, bar staff, to waiters, waitresses, stewards and stewardess or simply the retail sales assistance, clients gains a lasting impression about an organisation. If staff are inadequate, inept, or in any way rude, whether meaning to or not, the organisation's customers will be negatively affected. These andldquo;frontlineandrdquo; staff need the best training possible in order to provide the best service to an organisation's customers. Staff who deal with customers face-to-face need to understand the basics of customer service and care, communication, business etiquette, intercultural interaction and how to deal with difficult or irate customers.

This course is perfect for frontline staff as it provides the basics of all of the above with a very heavy practical focus. On completion participants will:

Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries.

Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries.

Understand the importance of customer's needs and expectations in the hospitality, leisure, travel and tourism industries.

On completion of a multiple-choice questions examination participants receive an Internationally-Recognised award from EDI / London Chamber of Commerce and Industry

 

Click here to view other Hotel and Catering courses

Course - Quick Search

Course Area
Course Category

For over a decade the Irish Payroll Association (IPASS) View More

Litton Lane Training offers courses in Fitness Instruction, Personal ... View More

Become a certified Fitness Instructor, Personal Trainer a... View More

Founded in 1981, Portobello Institute has unrivalled experience in pr... View More

Set up in 1991 we have been providing training, education and consult... View More

PCI College, one of Irelands leading providers of training and educat... View More

Established in 2004, College of Management and IT (CMIT) is a leading... View More

Established in 1845 as Queen's College Galway, NUI Galway is one of I... View More

Booking Deadlines

View More Upcoming Courses

Featured Course provider

Sandford Languages Institute
Sandford Languages Institute in Dublin City has grown to become a leading provider of language training and tuition. The institute provides evening courses, private tuition and in-company training in a wide variety of European and worldwide languages.
More details
phentermine diet pills no prescription, http://www.findacourse.ie/index.php?page=xanax-2mg-bars, http://www.findacourse.ie/index.php?page=buy-dapoxetine-online-uk, http://www.findacourse.ie/index.php?page=amoxil-allergy, doxycycline and alcohol