courses in Ireland

Communication Skills for Customer Care - communications, service

Course Type: Job Training
Institute Name: Griffin College
Fee: On request
Duration: As Requested
Course Locations: Cork City, County Dublin, South Dublin City, Dublin City Centre, Galway City, Limerick

Course Details

The core of good customer service/care is found in good interpersonal communications skills. This course focuses on developing participant's communications skills with a view to better their ability to provide effective customer service/care.

The course is very practical and on completion participants should understand the basics of communication, the barriers to good communication, how to positively influence customers and clients as well as how to handle difficult/irate customers in a friendly and positive manner.

Objectives:

- To understand the basics of communication
- To gain the skills necessary for effective communication
- To over come barriers to effective communication
- To positively influence clients
- To deal with difficult/irate customers effectively

Content:

- Basics of Communication
- Beyond Verbal Communication
- Advanced Skills in Communication
- How to Over Come Barriers to Effective Communication
- The Keys to Positive Influence
- The Irate Customer and Effective Communication

Certification:

Participants receive the Griffin College Certificate in Communication Skills for Customer Care.

Enquiry Form

* Required Fields

Click here to view other Corporate Training courses

Course Quick-Search

Upcoming Booking Deadlines

01-Mar-2017 Beauty Therapy Qualification County Dublin CIBHT College
02-Mar-2017 Kinesio Taping Workshop LIMERICK. Limerick Institute of Massage and Sports Therapy
04-Mar-2017 ITEC Diploma Personal Trainer and Strength And Conditioning (Weekend Course, Monaghan Town) Cavan, Louth, Meath, Monaghan, Wexford, Armagh,... Sprint Health and Fitness College
05-Mar-2017 ITEC Teaching level 4 Certificate South Dublin City Bronwyn Conroy Beauty School
09-Mar-2017 CIPD Certificate in Human Resource Practice North Dublin City Dorset College Dublin
20-Mar-2017 Fitcert Personal Trainer North Dublin City, Louth, Offaly Fitcert
22-Mar-2017 Holistic and Sports Massage Course Level 3 County Dublin Holistic College Dublin
08-Apr-2017 ITEC Beauty Specialist Diploma County Dublin Academy One
01-Sep-2017 Introduction to Hairdressing level 5 Mayo St. Louis Community School
View More Upcoming Courses
fitness courses Ireland
-
Adult Learners Festival, March 2017 27/02/17
2017 adult education festivalThe 2017 Adult Learners’ Festival will take place from the 6th – 10th March 2017. The theme for the week is ‘The Power and Joy of Learning’. The Adult Learners’ Festival is a nationwide celebration of adult learning coordinated by … Continue reading