Course Details
This is a Certificate course, which is provided by our partner, the International Academy of Travel. The course provides detailed preparation prior to commencing an Airline or Airport career. The course is divided into seven sections: general, cabin crew member, passenger service agent, basic IATA fares and ticketing, travel agent, reservation sales agent, interview preparation. The course material is of the highest quality and is recognized as such by Airlines and Travel companies worldwide. Students are required to sit a 2 and a half hour end of unit assessment at an agreed location.
Students receive a course manual, assignments, examination entry, plus tutor support. The course documentation for this IAOT course is detailed and easy to read.
Topics Covered in this Course
Unit 1 - General
- Phonetic Alphabet, Airline Terminology, Airline Abbreviations, Twenty Four Hour Clock
- IATA - International Air Transport Association
- General Regulations relating to the carriage of Special Handling
- Airline Two Letter Codes, IATA Airport and City Codes
Unit 2 - Cabin Crew Member
- CAA - Civil Aviation Authority
- Cabin Crew Duties and Responsibilities
- In Flight Service, Passenger Handling, In Flight Medical Care
- A Day in the Life of a Cabin Crew Member
Unit 3 - Passenger Service Agent
- Check-In Objectives/Procedures, Understanding a PNL - (Passenger Name List)
- Passenger Handling, Load Sheet, Passport and Visas
Unit 4 - Basic IATA Fares and Ticketing
- IATA World Geography, Global Indicators, IATA Ticketing
- Bank Settlement Plan, Multi Purpose Document
Unit 5 - Travel Agent
- The role of a Travel Agent, Travel Agency Guides and Gazetteers
- Resort/Country Knowledge
- Package holidays, Cruising
Unit 6 - Reservation Sales Agent
- Understanding a PNR (detailed record of a passenger's booking)
- Basic Entry Codes used to create a Computerised PNR, Special Service Requests
Unit 7 - Interview Preparation
- Curriculum Vitae Preparation, Letter of Application, Guideline to completing Application Form
- Communication Skills, Group Interview, Individual Interview
- Foreign Currency Conversion Exercises, Mock Exam Papers, Team Building Activities
Who should complete this course?
- People who wish to start a career in Airline / Airport customer service, customer care, ground crew or Cabin Crew.
- People who wish to start a career in a Travel Agency or Tour Operator.
- Those already working in the industry who wish to obtain an accredited qualification through home study.
Progress to Diploma
- If you also complete the Galileo Course you will be awarded an IAOT Diploma in International Travel Industry Studies.
Assessment
6 assessments must be completed and returned.
Students are required to sit a final exam at an agreed location. The exam is a written assessment lasting 2 ½ hours. Examination entry is included in the course fee. Please contact us for details.
Accreditation
- This course is endorsed by Galileo Ireland, World Travel Centre, PSARA, South East Airport (Waterford) and is accredited by IAOT - a specialist provider of courses for the Airline industry with over 17 years experience in specialist training for the Airline industry. Following completion, you will receive a "Certificate in International Travel Industry Studies" from IAOT.
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