Course Detail

Course Overview:

This Bullying in the Workplace Training course, to be delivered in Limerick, is a 1 Day Public Programme designed to equip managers with the necessary skills to lead and manage their staff and get the best results for the organisation. This programme provides a thorough overview of bullying in the workplace and incorporates management development techniques in this short intensive training session for managers.  It reviews definitions of bullying, and the manager’s role and responsibilities in prevention and in dealing with these complaints.

Our Bullying in the Workplace Programme is also available for delivery as a Customised In-Company Course at clients facilities nationwide in Ireland, including Dublin, Cork, Limerick & Galway.

Pre-Requirements:
This Course is designed for managers responsible for staff. It is designed to allow them time to learn, refresh, review and practice important skills for effectively managing their staff

Participants Study:

• Management vs. Leadership
• Assertive Communication
• Bullying in the Workplace
• Resolving Conflict
• Working in and leading Teams 
• Coaching Skills

Course Outline:  

Management vs. Leadership

·    Comparisons
·    Role of the Manager
·    Developing Leadership skills
·    Stages of the Leadership Journey

Assertive Communication  

• Understanding Behaviour
• Aggressive/Passive/Assertive Behaviours
• Rights & Responsibilities
• Assertive Behaviour and how to become assertive
• Assertive Communication

Bullying in the Workplace

• Definition of Bullying in the workplace
• Types of Bullying
• Overview of how to manage Bullying
• Dealing with Bullying at Work – Complaint/ Approach/Resolution
• What forms can Bullying take?
• How to identify Bullying in the workplace
• Background of Bullying
• Effects of Bullying
• Stress Management
• Overview of Code of Practice for Employers and Employees on the Prevention & Resolution of Bullying at work

  Resolving Conflict

• Sources of Conflict
• 4 Steps to Managing Conflict
• Managing Conflict Assertively
• Conflict Management Styles

Note: The above syllabus may change during the training course to provide more detail in aspects, which have been ascertained to be of greater value to the trainee.