CAO CODE : AL 762
This BA in Tourism and Guest Services Management adopts a proactive approach to customer care, quality and service excellence in a hospitality and/or tourism setting. In particular, you will learn about customer service, operations, enterprise, and the management of front office guest services across the hybrid accommodation sector.
Key issues within guest services, such as front office management will be addressed. This includes specialised activity such as advance reservations, information and communication services, safety and security, record keeping, night audits, sales, programming events, group bookings, revenue management, networking, developing tourism partnerships and tourism innovation will all be addressed. |
