| Course Overview:
Assertiveness increases the change of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful assertiveness training course. Assertiveness is for everyone and this course will help delegates to develop skills to enable them to be more confident.
Course Contents:
What is Assertiveness? :
What It is Not
Why we Need It
Understanding your Own Needs
Assertiveness Techniques:
The Need to Think Positively
Use Your Inner Dialogue
Facing Aggression
Getting the Message Though
Find out About Broken Promises
Discrepancy Assertion
Negative Feelings Assertion
Don’t Let Your Emotions Take Charge
Saying No
Counseling Yourself:
The Need to Control Reaction
Learning to Respond
Changing your Mind
Creating Self Esteem
Two Way Communication:
Listening
Your Voice
Body Language
How to be Assertive
The Steps Involved
Self Development
Dealing with Difficult Situations
Dealing with Criticism
Confidence Building
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Courses in Dublin
Business | Accounting
